Cancel or change an orderUpdated 9 days ago

Short version
As long as your order has not yet been shipped, we can usually make changes or cancel it. Please contact us as soon as possible.

How it works

1. Check whether your order has already been shipped.
   Once an order has been shipped, changes or cancellations are unfortunately no longer possible.

2. Contact us as early as possible via the contact form.
   The sooner we receive your request, the higher the chance that we can still make the change.

3. Please include the following information so we can help you quickly:
   – Order number
   – Email address used for the order
   – What exactly you would like to change or cancel

Important notes

– Changes or cancellations are only possible before shipment.
– Once your order has been shipped, it cannot be changed or cancelled.
– In this case, you can return the item after delivery in accordance with our return policy.

Frequently asked questions

Can I change the delivery address after placing my order?
Yes, as long as the order has not yet been shipped.

Can I cancel individual items from my order?
In many cases this is possible, provided the order has not yet been shipped.

What happens if my order has already been shipped?
Changes or cancellations are no longer possible. You can return the item after delivery according to our return policy.

Do you still need help?
If you have questions about your order, please contact us via the contact form and include the following information:

– Order number
– Email address used for the order
– Description of the requested change or cancellation