Need to change or cancel your order? This is usually possible before shipping. Reach out quickly via the contact form with your order number, the email used, and the requested change.

Short version As long as your order has not yet been shipped, we can usually make changes or cancel it. Please contact us as soon as possible.<hr data-start="316" data-end="319">How it works<ol data-start="339" data-end="836"><li data-start="339" data-end="492">Check whether your order has already been shipped. Once an order has been shipped, changes or cancellations are unfortunately no longer possible.</li><li data-start="494" data-end="648">Contact us as early as possible via the contact form. The sooner we receive your request, the higher the chance that we can still make the change.</li><li data-start="650" data-end="836">Please include the following information so we can help you quickly: &#x2013; Order number &#x2013; Email address used for the order &#x2013; What exactly you would like to change or cancel</li></ol><hr data-start="838" data-end="841">Important notes&#x2013; Changes or cancellations are&#xA0;only possible before shipment. &#x2013; Once your order has been shipped, it&#xA0;cannot be changed or cancelled. &#x2013; In this case, you can return the item after delivery in accordance with our return policy.<hr data-start="1103" data-end="1106">Frequently asked questionsCan I change the delivery address after placing my order? Yes, as long as the order has not yet been shipped.Can I cancel individual items from my order? In many cases this is possible, provided the order has not yet been shipped.What happens if my order has already been shipped? Changes or cancellations are no longer possible. You can return the item after delivery according to our return policy.<hr data-start="1564" data-end="1567">Do you still need help? If you have questions about your order, please contact us via the contact form and include the following information:&#x2013; Order number &#x2013; Email address used for the order &#x2013; Description of the requested change or cancellation

Cancel or change an order

At checkout, you can pay by credit card, PayPal, Klarna or eps bank transfer. Additional payment options may be available upon request.

<article tabindex="-1" dir="auto" data-turn-id="request-WEB:ed7c0d61-cdf0-4016-8a30-18a065daf403-20" data-testid="conversation-turn-38" data-scroll-anchor="true" data-turn="assistant"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="db2be87b-88c1-4e6a-ab81-04c2a035ef2e" dir="auto" data-message-model-slug="gpt-5-2-thinking"><h2 data-start="0" data-end="18" id="payment-options">Payment Options</h2><h3 data-start="20" data-end="33" id="summary">Summary</h3>At checkout, you can pay with credit card (Visa, Mastercard, Maestro + others), PayPal, Klarna, or eps bank transfer. Additional payment options (e.g., bank transfer/deposit) may be possible upon request&#x2014;please contact us in advance. For card payments, an extra authentication step may be required. Cash on delivery is not available.<hr data-start="397" data-end="400"><h2 data-start="402" data-end="442" id="payment-methods-available-at-checkout">Payment methods available at checkout</h2><ul data-start="443" data-end="553"><li data-start="443" data-end="499">Credit card (Visa, Mastercard, Maestro + others)</li><li data-start="500" data-end="514">PayPal</li><li data-start="515" data-end="529">Klarna</li><li data-start="530" data-end="553">eps bank transfer</li></ul>All transactions are secure and encrypted.<hr data-start="603" data-end="606"><h2 data-start="608" data-end="639" id="payment-options-upon-request">Payment options upon request</h2>In certain cases, we may be able to offer alternative payment methods (e.g., bank transfer or deposit) after prior arrangement.Please contact us in advance at: <a data-start="812" data-end="836" rel="noopener">hello@ticketothemoon.com</a><hr data-start="840" data-end="843"><h2 data-start="845" data-end="900" id="card-payments-additional-authentication-3d-secure">Card payments: Additional authentication (3D Secure)</h2>Most online card payments require an additional authentication step. For example, you may receive a one-time code on your device or be asked to approve the payment in your banking app.Please note: Parts of this process are handled by your bank. If technical issues occur, we unfortunately have no direct control over them. In that case, we recommend trying again or choosing a different payment method.If you&#x2019;re still having trouble completing your payment, please contact us via the contact form&#x2014;we&#x2019;re happy to help.<hr data-start="1424" data-end="1427"><h2 data-start="1429" data-end="1447" id="important-notes">Important notes</h2><ul data-start="1448" data-end="1655"><li data-start="1448" data-end="1490">Cash on delivery is not available.</li><li data-start="1491" data-end="1581">Depending on your bank, card payments may require additional confirmation (3D Secure).</li><li data-start="1582" data-end="1655">Alternative payment methods are only available after prior contact.</li></ul><hr data-start="1657" data-end="1660"><h2 data-start="1662" data-end="1691" id="frequently-asked-questions">Frequently asked questions</h2>Which credit cards do you accept? At checkout you&#x2019;ll see Visa, Mastercard, and Maestro (plus other supported cards).Why do I have to confirm my card payment? This is a security measure (3D Secure) that many banks require for online payments.What can I do if my card payment fails? Please try again or choose a different payment method. If it still doesn&#x2019;t work, contact us via the contact form.Can I pay by bank transfer? In some cases, yes&#x2014;please contact us in advance at <a data-start="2210" data-end="2234" rel="noopener">hello@ticketothemoon.com</a>.Do you offer cash on delivery? No, cash on delivery is not available.<hr data-start="2316" data-end="2319"><h2 data-start="2321" data-end="2340" id="still-need-help">Still need help?</h2>Please contact us via the contact form and include:<ul data-start="2395" data-end="2560" data-is-last-node data-is-only-node><li data-start="2395" data-end="2426">order number (if available)</li><li data-start="2427" data-end="2469">payment method you tried / want to use</li><li data-start="2470" data-end="2560" data-is-last-node>a short description of what happens during checkout (error message, step where it stops)</li></ul></div></div></article><div data-edge="true"> </div>

Orders & Payment

Cancel or change an order

Payment Options