Payment OptionsUpdated 2 months ago

Payment Options

Summary

At checkout, you can pay with credit card (Visa, Mastercard, Maestro + others), PayPal, Klarna, or eps bank transfer. Additional payment options (e.g., bank transfer/deposit) may be possible upon request—please contact us in advance. For card payments, an extra authentication step may be required. Cash on delivery is not available.

Payment methods available at checkout

• Credit card (Visa, Mastercard, Maestro + others)

• PayPal

• Klarna

• eps bank transfer

All transactions are secure and encrypted.

Payment options upon request

In certain cases, we may be able to offer alternative payment methods (e.g., bank transfer or deposit) after prior arrangement.

Please contact us in advance at: [email protected]

Card payments: Additional authentication (3D Secure)

Most online card payments require an additional authentication step. For example, you may receive a one-time code on your device or be asked to approve the payment in your banking app.

Please note: Parts of this process are handled by your bank. If technical issues occur, we unfortunately have no direct control over them. In that case, we recommend trying again or choosing a different payment method.

If you’re still having trouble completing your payment, please contact us via the contact form—we’re happy to help.

Important notes

• Cash on delivery is not available.

• Depending on your bank, card payments may require additional confirmation (3D Secure).

• Alternative payment methods are only available after prior contact.

Frequently asked questions

Which credit cards do you accept?
At checkout you’ll see Visa, Mastercard, and Maestro (plus other supported cards).

Why do I have to confirm my card payment?
This is a security measure (3D Secure) that many banks require for online payments.

What can I do if my card payment fails?
Please try again or choose a different payment method. If it still doesn’t work, contact us via the contact form.

Can I pay by bank transfer?
In some cases, yes—please contact us in advance at [email protected].

Do you offer cash on delivery?
No, cash on delivery is not available.

Still need help?

Please contact us via the contact form and include:

• order number (if available)

• payment method you tried / want to use

• a short description of what happens during checkout (error message, step where it stops)