Our warranty applies exclusively to material and workmanship defects.Damage caused by external influences, improper use, or normal wear and tear is not covered. Each warranty case is reviewed individually and fairly. UV damage– Fading caused by sun e

<h2 data-start="344" data-end="380" id="what-is-covered-by-our-warranty">What is covered by our warranty?</h2>Our warranty applies exclusively to&#xA0;material and workmanship defects. Damage caused by external influences, improper use, or normal wear and tear is not covered. Each warranty case is reviewed individually and fairly.<hr data-start="489" data-end="492"> <h2 data-start="494" data-end="534" id="what-is-not-covered-by-the-warranty">What is not covered by the warranty?</h2>UV damage &#x2013; Fading caused by sun exposure &#x2013; Brittle material resulting in cracksWeather-related or accidental damage &#x2013; Damage caused by strong wind &#x2013; Fire, heat, or sparks &#x2013; Damage caused by animal claws or bitesImproper use or care, for example: &#x2013; Hanging the hammock too low so that it touches or rubs against the ground &#x2013; Contact with sharp or pointed objects &#x2013; Exceeding the maximum load capacity (model-dependent) &#x2013; Jumping, excessive swinging, or using the product for unintended purposesNormal wear and tear &#x2013; Age- and use-related wear that naturally occurs over time with regular use<hr data-start="1177" data-end="1180"> <h2 data-start="1182" data-end="1240" id="not-sure-whether-your-case-is-covered-by-the-warranty">Not sure whether your case is covered by the warranty?</h2>No problem. Please contact us at <a data-start="1279" data-end="1303" rel="noopener">hello@ticketothemoon.com</a> and include&#xA0;clear photos of the issue. We review every case individually and fairly and will get back to you as quickly as possible.

Warranty & Guarantee

Wash hammocks and accessories on a gentle cycle or by hand using mild detergent. Remove hooks/carabiners first, avoid fabric softener, and air-dry only (no tumble dryer).

<h1 data-start="440" data-end="481" id="isPasted">How to wash your hammock &amp; accessories</h1>Short version All of our products can be washed at&#xA0;30 &#xB0;C using a gentle cycle or by hand. Please use a mild detergent and remove hooks or carabiners before washing.<hr data-start="669" data-end="672">How to wash your hammock properly<ol data-start="713" data-end="946"><li data-start="713" data-end="787">Remove all hooks, carabiners, or suspension parts before washing.</li><li data-start="788" data-end="845">Wash at 30 &#xB0;C on a gentle cycle or wash by hand.</li><li data-start="846" data-end="876">Use a mild detergent.</li><li data-start="877" data-end="946">Do not use fabric softener, bleach, or aggressive cleaning agents.</li></ol><hr data-start="948" data-end="951">Note for technical hammocks &amp; mosquito netsFor our technical hammocks (e.g. Lightest and Pro Hammocks) and mosquito nets, we additionally recommend:&#x2013; using a laundry bag to protect the fabric<hr data-start="1166" data-end="1169">Drying after washing&#x2013; Hang the hammock or accessory outdoors to air dry &#x2013; Do not tumble dry &#x2013; Avoid direct heat sources<hr data-start="1306" data-end="1309">Frequently asked questionsCan I dry my hammock in a tumble dryer? No, we recommend air drying only.Can I spin-dry my hammock? A light spin cycle as part of the gentle wash program is usually fine.

Product Care & Washing

Here you’ll find simple tips to protect your hammock in everyday use and help it last longer.

<h2 data-start="544" data-end="776" id="isPasted">Love your Hammock: How your hammock lasts longer</h2> With a few simple habits, your hammock will stay beautiful and safe for longer. Protect it from sharp objects, heat and unnecessary UV exposure &#x2014; and hang it so it swings freely above the ground.<hr data-start="207" data-end="212"><h2 data-start="214" data-end="244" id="handle-with-care-5-quick-tips">Handle with care: 5 quick tips</h2><ol data-start="246" data-end="1034"><li data-start="246" data-end="392">Avoid sharp and pointy objects Keep your hammock away from keys, knives, tools, zippers, thorns or sharp stones &#x2014; they can damage the fabric.</li><li data-start="394" data-end="543">Keep distance from fire, embers and cigarettes Sparks or heat can melt nylon very quickly. Stay well away from campfires, grills and cigarettes.</li><li data-start="545" data-end="719">Avoid long, direct sun exposure UV light can fade and weaken materials over time. If you won&#x2019;t use your hammock for a while, store it dry instead of leaving it outdoors.</li><li data-start="721" data-end="880">Hang it correctly: &#x201C;Swing above the ground&#x201D; Hang your hammock so it swings freely above the ground. This helps prevent dirt, abrasion and moisture damage.</li><li data-start="882" data-end="1034">Shoes off (if possible) Shoes bring dirt and small stones onto the fabric and increase wear. Barefoot or socks are usually more comfortable anyway.</li></ol><hr data-start="1036" data-end="1041"><h2 data-start="1043" data-end="1046" id="faq">FAQ</h2>Can I leave my hammock outside permanently? For short periods that&#x2019;s okay, but leaving it outside long-term (sun/moisture) reduces its lifespan. It&#x2019;s best to store it dry after use.Why is keeping distance from fire so important? Nylon can melt from sparks or heat &#x2014; and small holes can grow over time.

Care, repair & sustainability

Warranty & Guarantee

Product Care & Washing

Hammock Care: Tips for Long-Lasting Durability