Short versionOur warranty applies exclusively to material and workmanship defects.Damage caused by external influences, improper use, or normal wear and tear is not covered. What is covered by our warranty?. – Material defects– Workmanship defects. E

<h1 data-start="118" data-end="148" id="isPasted">Warranty &#x2013; what is covered?</h1>Short version Our warranty applies exclusively to&#xA0;material and workmanship defects. Damage caused by external influences, improper use, or normal wear and tear is not covered.<hr data-start="339" data-end="342">What is covered by our warranty?&#x2013; Material defects &#x2013; Workmanship defectsEach warranty case is reviewed individually and fairly.<hr data-start="489" data-end="492">What is not covered by the warranty?UV damage &#x2013; Fading caused by sun exposure &#x2013; Brittle material resulting in cracksWeather-related or accidental damage &#x2013; Damage caused by strong wind &#x2013; Fire, heat, or sparks &#x2013; Damage caused by animal claws or bitesImproper use or care, for example: &#x2013; Hanging the hammock too low so that it touches or rubs against the ground &#x2013; Contact with sharp or pointed objects &#x2013; Exceeding the maximum load capacity (model-dependent) &#x2013; Jumping, excessive swinging, or using the product for unintended purposesNormal wear and tear &#x2013; Age- and use-related wear that naturally occurs over time with regular use<hr data-start="1177" data-end="1180">Not sure whether your case is covered by the warranty?No problem. Please contact us at <a data-start="1279" data-end="1303" rel="noopener">hello@ticketothemoon.com</a> and include&#xA0;clear photos of the issue. We review every case individually and fairly and will get back to you as quickly as possible.

Warranty & Guarantee

Short versionAll of our products can be washed at 30 °C using a gentle cycle or by hand.Please use a mild detergent and remove hooks or carabiners before washing. How to wash your hammock properly. Remove all hooks, carabiners, or suspension parts be

<h1 data-start="440" data-end="481" id="isPasted">How to wash your hammock &amp; accessories</h1>Short version All of our products can be washed at&#xA0;30 &#xB0;C using a gentle cycle or by hand. Please use a mild detergent and remove hooks or carabiners before washing.<hr data-start="669" data-end="672">How to wash your hammock properly<ol data-start="713" data-end="946"><li data-start="713" data-end="787">Remove all hooks, carabiners, or suspension parts before washing.</li><li data-start="788" data-end="845">Wash at 30 &#xB0;C on a gentle cycle or wash by hand.</li><li data-start="846" data-end="876">Use a mild detergent.</li><li data-start="877" data-end="946">Do not use fabric softener, bleach, or aggressive cleaning agents.</li></ol><hr data-start="948" data-end="951">Note for technical hammocks &amp; mosquito netsFor our technical hammocks (e.g. Lightest and Pro Hammocks) and mosquito nets, we additionally recommend:&#x2013; using a laundry bag to protect the fabric<hr data-start="1166" data-end="1169">Drying after washing&#x2013; Hang the hammock or accessory outdoors to air dry &#x2013; Do not tumble dry &#x2013; Avoid direct heat sources<hr data-start="1306" data-end="1309">Frequently asked questionsCan I dry my hammock in a tumble dryer? No, we recommend air drying only.Can I spin-dry my hammock? A light spin cycle as part of the gentle wash program is usually fine.

Care, repair & sustainability

Warranty & Guarantee

Product Care & Washing