You can return new, unused items with the original hangtag. We don’t set a strict time limit, but we ask you to return items as soon as possible.

<hr data-start="113" data-end="116" id="isPasted"><h2 data-start="118" data-end="153" id="returns--refunds--step-by-step">Returns &amp; refunds &#x2013; step by step</h2>Short versionYou can return new, unused items with the original hangtag. We don&#x2019;t set a strict time limit for returns. However, we kindly ask you to send back items that don&#x2019;t fit or you don&#x2019;t like as soon as possible &#x2014;&#xA0;in new/unused condition and with all tags attached. Return shipping costs are paid by the buyer. Once we receive and inspect the items, we refund the purchase amount to the original payment method.<hr data-start="404" data-end="407">How the return works<ol data-start="435" data-end="853"><li data-start="435" data-end="534">Please check that the product is unused and that the original hangtag is still attached.</li><li data-start="536" data-end="586">Pack the item securely for the return shipment.</li><li data-start="588" data-end="657">Send the parcel to the appropriate return address (see below).</li><li data-start="659" data-end="732">Keep the shipping receipt until the refund process has been completed.</li><li data-start="734" data-end="853">After the goods have been received and inspected, we will refund the purchase amount to the original payment method.</li></ol><hr data-start="855" data-end="858">Return addresses&#x1F1E9;&#x1F1EA; Returns from Germany Logsta Germany GmbH / Quivo c/o Ticket to the Moon Kopernikusstrasse 16 85092 K&#xF6;sching Germany&#x1F1E6;&#x1F1F9; Returns from Austria (as well as products with a damaged or removed hangtag) Ticket to the Moon GmbH Herklotzgasse 21/1 1150 Vienna Austria<hr data-start="1182" data-end="1185">Return shipping costs &amp; refunds&#x2013; Return shipping costs are borne by the customer. &#x2013; Refunds are processed after the returned goods have been received and inspected. &#x2013; Processing may take a few business days.<hr data-start="1410" data-end="1413">Frequently asked questionsWhat is considered &#x201C;unused&#x201D;? Products must not have been worn, washed, or show visible signs of use.What happens if the hangtag is missing or damaged? In this case, the item must be sent to our address in Austria.Can I exchange an item? Direct exchanges are not possible. Please return the item and place a new order.Do I need to contact you before returning an item? No, prior notification is not required.<hr data-start="1886" data-end="1889">Do you still need help? If you have questions about your return, please contact us via the contact form and include the following information:&#x2013; Order number &#x2013; Email address used for the order &#x2013; Return tracking number (if available)

Return Conditions

Direct exchanges aren’t available. Please return the item for a refund and place a new order for the item you want in our EU shop.

<article tabindex="-1" dir="auto" data-turn-id="request-WEB:ed7c0d61-cdf0-4016-8a30-18a065daf403-31" data-testid="conversation-turn-60" data-scroll-anchor="true" data-turn="assistant" id="isPasted"><div tabindex="-1"><div data-message-author-role="assistant" data-message-id="8ae86b81-5de3-4cff-acc8-8a7c36440596" dir="auto" data-message-model-slug="gpt-5-2-thinking"><h2 data-start="0" data-end="26" id="can-i-exchange-an-item">Can I exchange an item?</h2><h3 data-start="28" data-end="41" id="summary">Summary</h3>Unfortunately, we can&#x2019;t offer direct exchanges. If you&#x2019;d like to swap an item, please return it for a refund and place a new order for the item you want in our EU shop.<hr data-start="212" data-end="215"><h2 data-start="217" data-end="232" id="how-it-works">How it works</h2><h3 data-start="234" data-end="258" id="1-return-the-item">1) Return the item</h3>Send the item back according to our returns policy (unused, in new condition, with hangtag/tags attached).<h3 data-start="367" data-end="395" id="2-wait-for-the-refund">2) Wait for the refund</h3>Once your return has arrived and has been inspected, we&#x2019;ll refund the purchase amount to the original payment method.<h3 data-start="515" data-end="541" id="3-place-a-new-order">3) Place a new order</h3>Then place a new order for the item you want (e.g., a different size or color) in our EU shop.<hr data-start="638" data-end="641"><h2 data-start="643" data-end="649" id="faq">FAQ</h2>Why don&#x2019;t you offer direct exchanges? To keep refunds and stock availability clear and fast, exchanges are handled as a return + new order.Can I order the new item right away? Yes. If you need it quickly and it&#x2019;s in stock, you can order immediately. Your refund will be processed separately once your return has been inspected.What if the item I want is sold out? We recommend checking availability in the shop before placing the new order.<hr data-start="1115" data-end="1118"><h2 data-start="1120" data-end="1141" id="still-need-help">Still need help?</h2>Please contact us via the contact form and include:<ul data-start="1195" data-end="1319" data-is-last-node data-is-only-node><li data-start="1195" data-end="1211">order number</li><li data-start="1212" data-end="1248">email address used for the order</li><li data-start="1249" data-end="1319" data-is-last-node>which item you&#x2019;re returning and what you&#x2019;d like instead (size/color)</li></ul></div></div></article><div data-edge="true"> </div>

Returns & refunds

Return Conditions

Return Conditions copy