We ship from Germany: Within the EU, there are no customs duties or import charges. For deliveries outside the EU, additional fees (customs/taxes) may apply depending on the country.

Short version Your order from <a href="//eu.ticketothemoon.com">eu.ticketothemoon.com</a>&#xA0;is shipped from&#xA0;Germany. Within the EU,&#xA0;no customs duties or import taxes apply. For deliveries outside the EU, additional charges may apply depending on the destination country.<hr data-start="366" data-end="369">Shipping costsYou can find an overview of the current shipping costs for all countries in our shipping cost overview in the shop. Shipping costs are always displayed before you complete your order at checkout.<hr data-start="594" data-end="597">Shipping &amp; delivery area&#x2013; All orders are shipped&#xA0;from Germany. &#x2013; Deliveries within the EU are&#xA0;free of customs duties and import taxes. &#x2013; For deliveries outside the EU, customs duties, taxes, or import fees may apply.These additional costs are not charged by us and must be paid by the recipient.<hr data-start="924" data-end="927">Deliveries outside the EUFor orders outside the EU, please note:&#x2013; Customs duties and import taxes are determined by the destination country &#x2013; We have no influence over these charges &#x2013; The shipping carrier or local customs office will usually contact you directly<hr data-start="1205" data-end="1208">Frequently asked questionsDo customs duties apply within the EU? No, there are no customs duties or import taxes for deliveries within the EU.Why do shipping costs vary by country? Shipping costs depend on the destination country, parcel weight, and shipping provider.Can I see the shipping costs before placing my order? Yes, shipping costs are shown at checkout before you complete your purchase.<hr data-start="1638" data-end="1641">Do you still need help? If you have questions about shipping or delivery, please contact us via the contact form and include the following information:&#x2013; Order number (if available) &#x2013; Destination country &#x2013; Your specific question about shipping

Shipping costs, delivery & customs

Delivery times depend on the destination country. You’ll receive a shipping confirmation with tracking by email. No deliveries on weekends or public holidays.

Short version The delivery time of your order depends on the destination country. In most cases, delivery takes 1&#x2013;6 business days.<hr data-start="244" data-end="247">Delivery times by region&#x1F1E9;&#x1F1EA; Germany &#x2013; approx. 1&#x2013;2 business days&#x1F1E6;&#x1F1F9; Austria &#x2013; approx. 2&#x2013;3 business days&#x1F1EA;&#x1F1FA; Within the EU &#x2013; approx. 3&#x2013;6 business days<hr data-start="441" data-end="444">Important notes&#x2013; The stated delivery times apply&#xA0;from the date of shipment. &#x2013; No deliveries are made on&#xA0;weekends or public holidays. &#x2013; In exceptional cases, such as high shipping volumes before Christmas, delivery times may be longer.<hr data-start="704" data-end="707">When will my order be shipped?Orders are processed on&#xA0;business days and handed over to the shipping carrier as quickly as possible. Once your order has been shipped, you will receive a shipping confirmation with a tracking number by email.<hr data-start="966" data-end="969">Frequently asked questionsAre Saturdays counted as business days? No, Saturdays, Sundays, and public holidays are not considered business days.What happens if my delivery is delayed? During periods of high order volume (e.g. before Christmas), occasional delays may occur. In most cases, these resolve themselves within a few days.<hr data-start="1324" data-end="1327">Do you still need help? If your order is taking significantly longer than stated, please contact us via the contact form and include the following information:&#x2013; Order number &#x2013; Destination country &#x2013; Order date

Delivery Times

Once your order ships, you’ll receive a tracking number. You can use it to check your delivery status anytime via the shipping email or your customer account.

<h2 data-start="100" data-end="148" id="isPasted">Track your order</h2>Short version As soon as your order has been shipped, you will receive a&#xA0;tracking number. With this number, you can check the status of your delivery at any time.<hr data-start="326" data-end="329">When will I receive my tracking number?&#x2013; Your tracking number is created&#xA0;once the parcel has been handed over to the shipping carrier. &#x2013; You will receive the tracking details &#x2013; via&#xA0;email directly from the shipping carrier, and &#x2013; you can also find them in your customer account.<hr data-start="638" data-end="641">How can I track my order?<ol data-start="674" data-end="876"><li data-start="674" data-end="751">Open the shipping confirmation email or log in to your customer account.</li><li data-start="752" data-end="797">Click on the tracking number or copy it.</li><li data-start="798" data-end="876">Check the current delivery status on the website of the respective carrier.</li></ol><hr data-start="878" data-end="881">Important notes about tracking&#x2013; It may take up to&#xA0;24&#x2013;48 hours for the tracking information to become active. &#x2013; During this time, the status may not update immediately. &#x2013; In most cases, the tracking updates automatically after a short delay.<hr data-start="1139" data-end="1142">Frequently asked questionsMy tracking is not working yet &#x2013; what can I do? Please allow up to 48 hours for the tracking to become active. If nothing changes after that, feel free to contact us.Why hasn&#x2019;t my shipment status changed? Temporary delays or missing updates are normal and usually resolve themselves within a few days.

Shipping & Delivery

Shipping costs, delivery & customs

Delivery Times

Tracking & Delivery Status